The security, integrity, and availability of your data are our top priorities.

We know how vital it is to your business success. To ensure you never have to worry, we use a multi-layered approach to protect and monitor all your information.

We strive to follow industry best practices when it comes to security and compliance using frameworks and guidelines such as OWASP, NIST, CIS, and CSA.
Data protection: Your data is protected in rest by AES256 encryption and in transfer using TLS 1.2
Our SOC, security operations center, is staffed 24/7 and is a centralized unit that deals with security issues on an organizational and technical level. Tasks include but not limited to: Weekly Vulnerability scans, Log analysis, anomaly detection, pattern deviation, threat hunting, firewall rule monitoring, deviation in port openings, and impossible logins.
Security penetrations tests are performed at least annually by a third party.
Continuous improvements are carried out by conduction security architecture review, threat intelligence & threat monitoring.
Security Awareness training​ - Mandatory yearly training for all users​ and additional specific training for operations, support and security staff.
Crisis Management and Incident Management Training for staff are done with both tabletop exercises and different types of gamification.

Personal data Promotino receives in connection with your submission will be retained and protected under the company’s privacy policies and any applicable laws.

A Promotino representative will acknowledge receipt as soon as possible, typically within 48 hours.

Contact details: [email protected]

Submit any vulnerability information following these guidelines:

Do not engage in any activity that can potentially cause harm to Sinch, our customers, or our employees.
Do not engage in any activity that can potentially stop or degrade Promotino services, products, systems, or assets.
Do not store, share, compromise or destroy Promotino or customer data. If Personally Identifiable Information (PII) is encountered, you should immediately halt your activity and contact Sinch.
Do not initiate a fraudulent financial transaction.
Provide Promotino reasonable time to fix any reported issue, before such information is shared with a third party or disclosed publicly.

Unwavering Commitment to Data Security

In our unwavering quest to ensure the highest standards of data security for our customers, our team is deeply invested in continuous growth and learning.

Regularly engage in extensive training programs
Earn industry-recognized certifications
Actively participate in leading security-related events and seminars

This relentless dedication not only sharpens our expertise but also keeps us at the forefront of the latest cybersecurity technologies and practices.

By fostering a culture of continuous improvement and staying ahead of the security curve, we pledge to provide our customers with unparalleled protection, making their trust in us not just a decision, but a secure investment in reliability and peace of mind.

What does this mean for you as a customer?

As a customer, our proactive stance on data security translates into a fortified shield around your data, offering you a level of protection that is both robust and reliable.

This means you can focus on leveraging our products to their fullest potential, knowing that the integrity and confidentiality of your information are safeguarded by cutting-edge security measures. Our commitment to continuous learning and certification in the realm of cybersecurity ensures that your data is not only protected by today’s standards but is also prepared to meet the challenges of tomorrow.

In essence, when you choose our services, you're not just getting a product; you're gaining a partnership with a team that places your data security at the heart of everything we do.

Protect customer data rigorously
Assess, minimize, and eliminate risks and vulnerabilities
Work continuously with our security maturity
Achieve operational excellence regarding our IT, HR, and information processes

Continuous improvement

Our mission to security doesn’t end here. Information security is an ongoing process and we will keep working hard to maintain and exceed our standards to protect both company and customer data. Yearly audits will be performed by an external auditor to attest to our continuous compliance as we continue to develop and grow our business.

Business Continuity

Promotino has a business continuity plan in place that is tested and updated at least annually.

Benefits we have already realized in the process:

Promotino now has the freedom to operate without the use of its global office network. Through our business continuity planning, we have freed ourselves from the physical office and can securely offer Promotino services to our clients in the event of natural disasters or pandemics.