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Find answers to common questions about Promotino's products and services. From the research phase to ongoing support, we've got you covered with comprehensive information to guide you through every stage of your Promotino journey.
Research phase
Where can I find detailed information about Promotino's products?
You can find detailed information about Promotino's products on our website, including feature descriptions, use cases, and case studies.
Are there any demo sessions available for Promotino's products?
Yes, we offer demo sessions where you can see our products in action and ask questions to our experts.
How can I schedule a consultation with a Promotino representative during the research phase?
To schedule a consultation with a Promotino representative, please fill out the contact form on our website or email us at [email protected]
Can I request a trial or evaluation of Promotino's products?
Yes, we offer trial periods or evaluations for our products. Please contact our sales team to discuss your specific needs and request a trial.
Integration phase
What resources are available to help with product integration?
We provide comprehensive documentation, API references, SDKs, and integration guides to assist with product integration.
Does Promotino offer technical support during the integration phase?
Yes, our technical support team is available to assist with any integration-related questions or issues you may encounter.
How can I access developer resources and tools for integration purposes?
You can access developer resources, including sample code, libraries, and developer forums, through our developer portal.
Are there any training sessions or workshops available for product integration?
Yes, we offer training sessions and workshops led by our integration specialists to help teams effectively integrate our products into their systems.
Production phase
What support is available for customers during the production phase?
We provide ongoing customer support, including assistance with troubleshooting, configuration changes, and optimization.
How can I report issues or request assistance during the production phase?
You can report issues or request assistance by submitting a support ticket through our online portal or contacting our support team via email or phone.
Are there any product updates or releases during the production phase?
Yes, we regularly release updates and new features for our products to improve performance, security, and functionality.
Can I request customizations or additional features for Promotino's products during the production phase?
Yes, we offer customization services and can work with you to implement specific features or enhancements tailored to your requirements.
Support phase
What are the different channels for accessing customer support?
You can access customer support through various channels, including our online support portal, email, phone, and live chat.
What are the response times for customer support inquiries?
Our goal is to respond to customer support inquiries promptly. Response times may vary depending on the nature and severity of the issue.
How can I track the status of my support ticket?
You can track the status of your support ticket through our online support portal, where you can view updates and communicate with our support team.
Are there any self-service resources available for troubleshooting common issues?
Yes, we provide a knowledge base with articles, FAQs, and troubleshooting guides to help customers resolve common issues independently.
